Return Policy

Shipping Policy – FastZen

Welcome to FastZen, your online store dedicated to innovative, useful products that are hard to find in traditional stores. We pride ourselves on delivering quickly, anywhere in the world, in the best conditions.

 

Processing Times

All orders are processed within 24 to 72 business hours after payment confirmation.

Once processed, you will receive an email notification with a tracking link.

 

Estimated Delivery Times

Our delivery times vary depending on your country of residence and the type of product:

Africa (other countries): 5 to 10 days
Europe / North America: 7 to 14 days
Other regions: 10 to 15 business days

 

Shipping Fees

Standard delivery: Free for orders over a minimum purchase amount (e.g., 30,000 FCFA / €50)

For small orders, fees are automatically calculated at checkout based on your location.

 

Order Tracking

Once your order has shipped, you will receive a real-time tracking link. You can follow your package every step of the way.

 

Missing or Damaged Products

If you receive an incomplete or damaged package, please contact us within 48 hours with a photo.

Our customer service team will quickly offer you a suitable solution: replacement, credit note, or refund.

 

Partial Delivery

Since some products are stored in different warehouses, your items may arrive in multiple packages at no additional cost.

 

Need help?

Our team is available for any questions regarding your delivery:
📧 contact@fastzen.com
📞 +447360508479

Thank you for your trust! At FastZen, we do everything we can to ensure a smooth, fast, and stress-free experience 🤍